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Privacy policy

Dootz Food Delivery App Privacy Policy

Last Updated: 07/09/2024

1. Information We Collect

a. Personal Information
We collect personal information that can identify you, such as:

  • Identity and Contact Information: Name, email address, phone number, delivery address.
  • Payment Information: Credit card or other financial information used for transactions.
  • Location Data:
    • Type of Location Data Collected: We collect your device's precise and approximate location data. This includes real-time location information while the app is in use and may include background location data, depending on your settings and permissions.
    • Purpose of Location Data Collection: The location data is used to provide location-based services, including optimizing delivery routes, tracking deliveries, and matching you with nearby delivery partners. This data helps us improve the efficiency of deliveries and enhances your overall experience with the app.
    • How Location Data is Collected: Location data is collected via GPS, Wi-Fi, Bluetooth, or other location technologies on your device. We collect this data only with your explicit permission, which you can manage through your device settings.
    • Sharing of Location Data: We share your location data with our delivery partners to facilitate the delivery process and ensure accurate delivery times. Location data may also be shared with third-party service providers that assist with analytics and performance monitoring.
    • Control Over Location Data: You can control the app’s access to location data by adjusting your device’s location settings. You can disable location data collection entirely by changing the app permissions in your device settings, though this may impact the functionality of the app.

b. Non-Personal Information
We also collect non-personal information that does not directly identify you:

  • Device Information: IP address, browser type, operating system, device model, and unique device identifiers.
  • Usage Data: Information about how you use our app, including pages visited, access times, and app performance data.

2. How We Use Your Information

We use your information, including location data, for the following purposes:

  • To process and deliver your orders accurately.
  • To enhance the efficiency of our delivery services by optimizing routes based on real-time location data.
  • To manage your account and provide customer support.
  • To personalize your experience and improve our app's performance.
  • To comply with legal obligations and enforce our terms and conditions.

3. Data Retention and Deletion

We retain your personal data, including location data, only as long as necessary to provide our services and for legitimate business purposes. You can request the deletion of your data, including location data, at any time by contacting us at support@dootz.com.