At Dootz, we are committed to providing you with the best possible dining experience. If you encounter any issues with your order, we’re here to help. Please review our refund policy below to understand the circumstances under which we can offer refunds.

1. Incorrect Orders

If you receive an order that is incorrect or incomplete:

• Contact our customer support team within 24 hours of receiving the order.
• Provide details of the issue, including your order number and a description of the problem.
• We will review the issue and, if verified, offer a partial or full refund or arrange for a replacement order.

2. Food Quality Issues

If there are problems with the quality of the food (e.g., it is spoiled, undercooked, or otherwise unsafe to consume):

• Report the issue to our customer support team within 24 hours.
• Include photos and a detailed description of the problem.
• After reviewing the evidence, we may offer a partial or full refund or provide a credit for a future order.

3. Delivery Issues

If your order arrives significantly late (more than 30 minutes past the estimated delivery time) or not at all:

• Contact us as soon as possible after the delivery window has passed.
• Provide your order number and any relevant details.
• We will investigate the delay and, if confirmed, offer a refund or credit for a future order.

4. Cancellations

If you need to cancel your order:

• Orders can be canceled within 5 minutes of placing them without any charge.
• After this period, cancellation requests will be subject to restaurant approval. If the restaurant has already started preparing your order, a refund may not be possible.

5. Unauthorized Charges

If you notice any unauthorized charges on your account:

• Contact our customer support team immediately.
• Provide details of the unauthorized charge, including the date and amount.
• We will investigate and process a refund if the charge is found to be unauthorized.

How to Request a Refund

To request a refund, please follow these steps:

• Email us at support@dootz.in or call our customer support at+91 70103 52103
• Provide your order number, a detailed description of the issue, and any supporting evidence (e.g., photos).
• Our team will review your request and respond within 2 business days.

Refund Processing

• Approved refunds will be processed to the original payment method within 5-7 business days.
• In case of a credit or promotional offer, it will be applied to your Dootz account immediately upon approval.

Contact Us

For any questions or further assistance, please reach out to our customer support team:

• Email: support@dootz.in
• Phone: +91 70103 52103

Thank you for choosing Dootz. We appreciate your business and are dedicated to ensuring your satisfaction.

Feel free to modify the contact information, refund timeframes, and specific policies to align with your actual operational procedures.